Creating your personal eTool user profile
Register for eTool, understand what Trial status means, and resolve the most common sign-up snags — missing invitations, login PINs, and email changes.
Before you begin: Every eTool user needs their own individual account, whether you're trying eTool on your own, about to set up an organisation for your company, or joining a team that already uses it.
Jump to the following sections in this post
Creating your account
Register at etool.app/register with your name, contact details, and an individual email address — not a shared or generic company inbox. You can also register with Single Sign-On through Google or Microsoft, where your organisation supports it. See SSO configuration for details. Once you've submitted the form, log in with your new credentials.
If you're joining an organisation that already uses eTool, use the email address your admin has (or will be) inviting — see Troubleshooting below for why this matters.
Your Trial status
New accounts start on a Trial plan. This status belongs to your individual account, not to any organisation — see Your individual plan article for what that means once you join one.
Automatic login security checks
Beyond your password, eTool sometimes asks for a one-time PIN before letting you in. This happens automatically when something about the login looks different — a device it hasn't seen before, a location unusually far from your last one, or more than one session running at once. It isn't a setting you or your admin turn on. The PIN arrives by email; use it, or the link alongside it, within five minutes.
Troubleshooting
I haven't received my organisation invitation
Check that your admin invited the email address on your eTool account — eTool matches invitations by email, not by name.
I need to reset my password
- Go to the eTool login page.
- Click “Forgot password?” (or “Reset password”).
- Enter the email address you use to log in.
- Check your email for the password-reset link.
- Follow the link and set a new password.
I need to change my account's email address
Update this yourself from My Profile → My Info → Change email address, then follow the prompts. If that doesn't go through, submit a support ticket via the support portal or support@cerclos.com.
My profile still shows Trial after joining a paid organisation
This is expected — see Your individual plan article for why.
Related articles
Your eTool profile
Your individual plan
What is an eTool organisation?
SSO configuration